pohonemas Privacy Policy
This page describes what we collect when you use pohonemas and how we keep that data protected. We take your privacy seriously and operate under strict data-handling practices across all our services — from account registration through withdrawal processing.
Our commitment is to be transparent about what information we gather, why we need it, and who may access it. When you create an account on pohonemas, verify your identity, or process a payment through DANA, e-wallet, mobile banking, or local payment, we collect specific details to comply with local regulations and protect both you and our platform.
We do not sell your data to third parties for marketing. We do not share your account details with unrelated businesses. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.
What we collect and why
We collect your email address, phone number, and full name when you register on pohonemas. We also collect your date of birth and national identity number (KTP or equivalent) during account verification. This information is mandatory under Indonesian financial regulations and helps us prevent fraud and money laundering.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full card or bank credentials — payment processors handle that encryption separately.
We log your login history, IP address, and device type to detect unauthorized access and protect your account. If you contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we keep a record of your inquiry and our response for quality assurance and dispute resolution.
How we use your information
We use your data to verify your identity, process deposits and withdrawals, and communicate account updates. Our support team uses your contact details to respond to queries about game rules, account recovery, or payment issues. We may send you service notifications about maintenance windows or security alerts — never unsolicited marketing.
We analyze anonymized gameplay patterns to improve game performance and detect technical issues. We do not use your personal data for profiling or behavioral targeting. Our analytics team works only with aggregated, non-identifying statistics.
- KYC verification
- We verify your identity documents to comply with anti-money-laundering rules and confirm you are of legal age in your jurisdiction.
- Payment processing
- We share transaction details with our payment partners to complete deposits and withdrawals securely.
- Fraud prevention
- We monitor account activity for suspicious patterns and may request additional verification if needed.
Your rights and our commitments
You have the right to request a copy of your personal data, correct inaccurate information, or request deletion where permitted by law. We will respond to such requests within 30 days. You may also withdraw consent for non-essential data processing, though this may limit your ability to use certain features on pohonemas.
We use cookies to remember your login session and language preference. These are functional cookies, not tracking cookies. You can disable cookies in your browser, but some features may not work correctly. We do not use third-party advertising cookies.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
If you have questions about this policy or wish to exercise your data rights, contact our support team. We maintain English-language support during standard business hours. Your privacy is central to how we operate pohonemas, and we remain committed to transparent, lawful data handling.